Per the Georgia Department of Public Health, all pets receiving professional services must have a valid Rabies vaccination. This is a requirement, no exceptions. I will also gladly take veterinarian waivers and Titer tests.
If you are more than 15 minutes late, your appointment will be rescheduled. I am on a tight schedule.
Once your dog's service has been completed, and I have contacted you for pickup, please be here within one hour. I am unable to take your dog outside to potty, so it is best that they are picked up in a timely manner. If you cannot pickup within the hour, please know there will be a $15/hour daycare fee.
No shows will be required to prepay for their next appointment. If you need to cancel, please do so at least 24 hours before your appointment. I understand that emergencies happen, though, so just let me know!
All services are charged at full price, even if parts of the service cannot be completed due to the dog’s behavior, health, or coat condition. It still takes time and effort to safely attempt services the dog may not tolerate, and their well-being always comes first. However, if I am unable to complete any part of the service, you will not be charged.
Rude, aggressive, or disrespectful behavior towards me or any other Hollywood Feed staff will not be tolerated. The first infraction will result in a warning, and the second will result in a denial of services. Please be kind to all of us, we are all doing our best to make your experience a great one.
Matting is painful and can cause severe health problems like skin infections, open wounds, and pain from the mats pulling on the skin. De-matting, whether by shaving or brushing, takes a healthy amount of extra time to do safely. If your pet is matted, you will be required to sign a waiver stating the risks of de-matting and the price to remove matting. An extra charge of $1/minute after the first 15 minutes will be added on to your cost of service. Please note that this can be a hefty add-on. The first picture below took me 2 hours just to de-mat, not including bath and the rest of the haircut.
If fleas or ticks are found on your pup, there will be a mandatory $20 charge for flea/tick shampoo. If fleas are found repeatedly, we reserve the right to refuse service until properly treated.
It is your responsibility to let me know if your pup has any behavioral or health issues. This is important so I can look out for any signs of a medical emergency or if I need to use different methods to safely handle your pet. Please know that if a medical emergency happens during grooming for a pre-existing condition, neither me nor Hollywood Feed are to be held liable.
Grooming comes with risks. Sharp objects + dogs that move can result in accidents. Although it is rare and we do everything in our power to avoid these accidents, the chance is still there. Neither me nor Hollywood Feed are responsible for potential veterinary costs related to any grooming accident.